Privacy Policy

Effective date: 2 October 2026

This Privacy Policy explains how TANADOL collects, uses and protects personal data when you visit tanadol.com or contact us about sourcing, manufacturing, print, merchandise or outlet stock. We handle personal data in line with Thailand’s Personal Data Protection Act B.E. 2562 (PDPA).

1. Who we are

The data controller is TANADOL Group Co., Ltd. (“TANADOL”, “we”, “us”), 18 Charoen Krung Soi 53, Yannawa, Sathorn, Bangkok 10120, Thailand. Email: info@tanadol.com · Tel: +66 94 942 4526.

2. Personal data we collect

  • Information you give us: name, company, job title, country, email address, phone, LINE, WhatsApp or Viber contact, and the project details or files you choose to send.
  • Information collected automatically: IP address, browser and device type, pages visited and referral source, collected through server logs, security tools and analytics.
  • Business records: quotations, orders, invoices and delivery details when we work together.

Please do not send sensitive personal data (for example health or religious information). We do not need it to respond to business enquiries.

3. How we use it and our legal basis

  • To reply to your enquiry and prepare quotations — steps taken at your request before entering into a contract.
  • To deliver agreed services, invoice and arrange shipping — performance of a contract.
  • To keep the website secure and working (spam and abuse prevention, error logs) — our legitimate interests.
  • To understand how the website is used (aggregated analytics) — your consent, where required.
  • To meet accounting, tax and other legal obligations — legal obligation.

We do not sell personal data and we do not add you to marketing lists through our enquiry forms.

4. Who we share it with

We share personal data only with service providers that help us run the website and our business, and only as far as needed:

  • Website hosting and infrastructure — Hostinger.
  • Website analytics — Google (Google Analytics via Site Kit).
  • Website security — Wordfence (Defiant, Inc.).
  • Our email service provider, used to receive and answer enquiries.
  • Suppliers, factories and logistics partners — only the details needed to fulfil your order, and under confidentiality where the project requires it.
  • Government authorities, auditors or legal advisers — where required by law.

If you contact us through LINE, WhatsApp, Viber or X, those platforms also process your messages under their own privacy policies.

5. International transfers

Some of the providers above may store or process data outside Thailand. Where this happens, we rely on the safeguards the PDPA permits, such as the provider’s contractual data-protection commitments.

6. How long we keep it

  • Enquiries that do not lead to an order: up to 24 months after our last contact.
  • Customer, order and invoice records: for the period required by Thai accounting and tax law.
  • Security and server logs: kept for a limited period, as set by our hosting and security tools.

7. Cookies and analytics

The website uses cookies needed for it to work and for security. Analytics cookies are used to understand website traffic. You can block or delete cookies in your browser settings; the website will still work.

8. Security

We use reasonable technical and organisational measures to protect personal data, including encrypted (HTTPS) connections, access controls and security monitoring. No method of transmission over the internet is completely secure.

9. Your rights

Under the PDPA you may ask to access, correct, delete or receive a copy of your personal data, object to or restrict its use, and withdraw consent at any time. To make a request, email info@tanadol.com. We will reply within the period required by law. You also have the right to complain to Thailand’s Personal Data Protection Committee.

10. Confidential project information

Project specifications and files can be confidential as well as personal. See our Confidentiality page, and ask for an NDA before sharing detailed files.

11. Changes to this policy

We may update this policy when our services or tools change. The effective date at the top shows the latest version.

12. Contact

TANADOL Group Co., Ltd.
18 Charoen Krung Soi 53, Yannawa, Sathorn, Bangkok 10120, Thailand
Email: info@tanadol.com · Tel: +66 94 942 4526

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